Building capability & capacity

To maintain consistently high levels of quality and safety over time and across all health services and settings, we need to create and support the capability for learning.   By developing our workforce and continuously improving our processes proactively, we can achieve safer, more effective and patient centered care, improve staff satisfaction and achieve better health outcomes for our patients.

Value: Better, Best, BrillaingTo achieve this goal, we need to equip our staff with capabilities that will enable them to continuously learn and improve.  Improvement requires a system of support: we need a considered, resourced and driven agenda of capability-building in order to deliver continuous improvement[1].

The Quality Team’s quality improvement training programmes (our Patient Smart programmes) are supported by our quality improvement leads and quality improvement specialists, and will help us achieve this goal.

One of our quality improvement specialists is developing an addition to our Patient Smart programme with high impact short courses in quality improvement customised to the requirements of our staff.  The short courses will complement the Patient Smart methodologies (STEPS, FAST, Blitz and Rigour) and other improvement training programmes, in order to promote the continuous development of quality improvement knowledge and skills.

The short course will provide participants with specialised quality improvement tools and knowledge in certain disciplines to assist them with their day-to-day job and particular improvement projects.

The following is our framework for building and supporting quality improvement capability and continuous learning:

Waitemata DHB Quality Improvement Education Framework
Waitemata DHB Quality Improvement Education Framework


  1. A promise to learn – a commitment to act. Improving the Safety of Patients in England. National Advisory Group on the Safety of Patients in England. August 2013.