Quality Improvement

Consumer engagement experience

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Whanau / family forums - mental health

Whanau / family forums - mental health

What are whanau / family forums?

Whanau / Family Forums are a collaboration between the Waitemata DHB and non-government organisation (NGO) partners including the DHB’s Community and Alcohol and Drugs Service, Forensic Psychiatry Service (Mason Clinic), Asian Mental Health Service, Takanga A Fohe (Pacific Mental Health Service), Te Puna Hau Ora, Equip, Connect, Recovery Solutions, Walsh Trust, Support Families, and Family Member.


What are we trying to achieve?

Value: ConnectedOur aims are to:

  • provide education and information about mental health
  • provide consistent information across the DHB’s mental health services
  • provide information on services available in the Waitemata community
  • provide support for consumers and their whanau / families
  • reduce pre-conceptions held about mental health by sharing of information
  • create a forum where issues and concerns can be discussed openly
  • create a culture that says “it is ok to talk about mental health issues

Whanau Forums wordle
 


What have we done?

The forums have been held across the Waitemata area, including North Shore, West Auckland and Rodney Districts.  They have been well attended with approximately 50 people per session with positive feedback received at each forum.

Key topics have included:

  • Teen Alcohol and Drug Use
  • Mental Illness and Suicide

How have we done?

The Forums to date have been successful and helpful for whanau / families, consumers and the public in general.

The feedback from attendees at the Forums has been very positive.  Attendees have described the Forums as productive, helpful, enlightening and worthwhile, and the speakers interactive and knowledgeable.

Some comments from the attendees:

Attendee Comments 1

Attendee Comments 2

Attendee Comments 3

Attendee Comments 4


Summary of attendee feedback

Summary of Whanau / Family Forums attendee feedback
Summary of Whanau / Family Forums attendee feedback


Comment

Rating

%

Advertising

4.4 / 6

73.1%

Venue

5.1 / 6

85.7%

Organisation

5.1 / 6

85.4%

Presenters

5.6 / 6

93.1%

Food

4.9 / 6

82.1%

Display / materials etc

5.3 / 6

87.9%

Food

5.4 / 6

90.1%